Privacy policy

Omega Smart Store, whose full legal identity appears in the Legal notice, is the data controller for the shop. Privacy requests may be sent to: contact@omegasmartstore.cm.

This policy applies to the website, customer account, contact requests, orders, delivery follow-up, after-sales support and associated communications.

• Identity and contact data: name, telephone number, email and delivery address.
• Account and transaction data: order contents, amounts, invoices, delivery, returns, warranties and customer-service history.
• Payment data: selected channel, transaction reference and status. Omega Smart Store does not ask for or store your Mobile Money secret code.
• Technical and preference data: security logs, device or browser information, cart, favourites, comparison choices and consent preferences.
• Information you submit voluntarily through a form, review, attachment or support exchange.

Data is used only for determined, explicit and legitimate purposes. Depending on the operation, processing is necessary to perform a contract, comply with a legal obligation, protect legitimate security interests, or act on your free, informed, specific and unambiguous consent.

• Create and secure the account; process, pay, deliver and follow up orders.
• Handle enquiries, quotations, after-sales support, warranties, returns and disputes.
• Issue accounting and tax documents and prevent fraud or system misuse.
• Send commercial communications only where the required consent has been obtained, with an unsubscribe option.
• Measure and improve shop performance using proportionate technical data.

Access is limited to authorised Omega Smart Store staff and providers who need the data for payment, hosting, database services, delivery, customer support, security or audience measurement. Each provider acts under confidentiality and security obligations.

Omega Smart Store does not sell personal data. Data is disclosed to a public authority only where required by a valid legal obligation.

Data is kept only for as long as necessary for the stated purpose and for statutory accounting, tax, warranty, evidence or dispute periods. Contact requests that do not lead to a transaction are deleted or anonymised when they are no longer useful; inactive accounts and marketing preferences are reviewed periodically.

The detailed retention schedule is recorded internally and will be aligned with the standards and authorisations issued by the Cameroonian personal-data protection authority.

• Receive clear information and obtain access to the personal data concerning you.
• Request correction of inaccurate or incomplete data.
• Object to or request restriction of processing where the law permits.
• Withdraw consent at any time for future processing based on consent.
• Request erasure, cessation of dissemination or portability under the statutory conditions.
• Lodge a complaint with the competent Cameroonian personal-data protection authority.

Appropriate technical and organisational measures restrict access, protect transmissions, manage permissions, preserve backups and reduce the risk of loss, alteration or unauthorised disclosure. Providers are selected for sufficient security guarantees.

If a personal-data breach is identified, Omega Smart Store follows the applicable notification duties toward the authority and affected individuals without delay.

Some hosting, payment or technical providers may process data outside Cameroon. Such transfers are assessed and framed in accordance with Cameroonian law, including applicable authorisation, adequacy and security requirements. The relevant categories of providers may be requested using the privacy contact above.

The shop may use storage that is strictly necessary for the cart, session, security and user preferences. Any non-essential advertising or tracking technology must be activated only after the consent required by law, and can then be refused or withdrawn.

The shop is not intended to collect data from minors without appropriate supervision. Under Cameroonian law, consent for a person under 18 must be supported by a parent or legal representative.